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Return & Refund Policy

At Handiora, we want you to love your everyday essentials. If you are not completely satisfied with your order, we accept returns under the strict conditions outlined below.

1. 14-Day Return Window
You have 14 calendar days from the date you receive your order to request a return. Unfortunately, we cannot offer a refund or exchange after this 14-day period has passed.

2. Strict Unopened & Unused Condition
For hygiene, safety, and quality assurance reasons (especially regarding water bottles and personal fitness accessories), we only accept returns if the item is completely unused, in its original condition, and in its original, unopened packaging.
Any product whose packaging, seal, or protective wrap has been opened, broken, or tampered with is strictly ineligible for a return or refund.
Items showing any signs of wear, use, scratches, or missing tags will be rejected and sent back at the sender's expense.

3. Return Shipping Costs (Customer's Responsibility)
Customers are responsible for paying their own return shipping costs. Original shipping fees (if any) are non-refundable.
We strongly recommend using a trackable shipping service or purchasing shipping insurance, as Handiora cannot guarantee that we will receive your returned item and is not responsible for packages lost in transit.

4. How to Start a Return
To initiate a return, please email our support team at contact@shophandiora.com within 14 days of delivery with:
1. Your order number.
2. Clear photos showing the item in its unopened, sealed original packaging.

Once your return request is approved, we will provide you with the return shipping address. Items sent back to us without first requesting a return and receiving approval will not be accepted.

5. Damaged or Defective Items upon Arrival
Please inspect your order immediately upon reception. If your item arrives defective, damaged during transit, or if you received the wrong product, contact us within **48 hours of delivery** at **contact@shophandiora.com** with clear photos/videos of the issue and the shipping label so we can evaluate and make it right immediately.

6. Refunds
Once we receive and inspect your unopened return, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment method within **5 to 10 business days** (depending on your bank or card issuer).

7. Non-Returnable Items
* Opened or used products.
* Gift cards and promotional free items.
* Final sale or clearance items.